We can accept goods back for exchange or refund only if the goods are of re-saleable quality and all labels and relevant paperwork are present. We are only able to do this if we receive the returned item within 14 working days of the delivery of your order,
Please enclose a covering note with all your order details from ebay and post back to
Ebay Returns, Outdoor Action, 26 King Street, Blackburn, BB2 2DH
ALL CLOTHING HAS TO BE RETURNED WITH THE ORIGINAL LABELS/SWING TAGS ATTACHED, if a product has no labels when dispatching this will be marked on your Delivery note.
We will not accept garments back that have been worn, or not in a re-saleable condition i.e animal hair's, odours from smoke or fragrances.
- Outdoor Action Ltd retains discretion as to whether to accept unwanted goods after a period of 28 days. If Outdoor Action Ltd decides to exercise this discretion there will be a 10% restocking fee for the item. This fee will be subtracted from the value of the refund/exchange.
- For unwanted goods or exchanges It is strongly recommended that you return the item by recorded delivery or courier with the correct amount of insurance as we cannot be held responsible for any returning items lost in transit.
- If your parcel turns up, with either the wrong item or missing items, Outdoor Action Ltd have to be informed of the mistake within 7 days, otherwise this will indicate your parcels are all correct and present, this means check your order properly within 7 days.
- On all exchanges an amount for handling and / or re-postage is charged. This can sometimes be more expensive than original purchase, but you will be informed if it is. Otherwise it will be the original postage charge you paid
- On all unwanted goods return postage is the responsibility of the customer. Any postage costs incurred by Outdoor Action Ltd in initially dispatching the order will be subtracted from the value of the refund/exchange, this does not affect your statutory rights.
- If you have received a faulty item upon delivery then we must be informed within 7 days of being delivered or before the item has been used otherwise it will be taken that the item has arrived safely and without fault. This also is the case if you have not inspected your goods before usage
- In the case of faulty products please contact us first so we can explain the procedure of getting your item back to ourselves. When a genuine fault has been identified we will either dispatch a replacement or offer a full refund. The refund will be issued as soon as possible however, by law 14 days is considered a reasonable period of time for refunds.
- If an item is shipped / exported to a differnt country it is the buyers responsibility to pay any import duties or taxes. these cannot be claimed back from the seller.
Footwear Returns:
All footwear purchased online is done so at your own risk with regards to the fit of the footwear. Warranty on footwear does not cover damage deriving from : inappropriate use of the footwear; incorrect or absent product care; improper repairs; modifications or alterations of the footwear and general wear and tear. If you wish to refund or change your boots for what ever reason, you are more than welcome to do so, as long as they are unworn, untreated and still in their original packaging.
Please contact us before returning any footwear that has been used/worn/leaking as we may be able to resolve the problem first saving postage costs.
10. Tent/Accessories returns: If returning a tent/Tent addition or Accessorie for either exchange or refund, they must be still in there original packaging, boxed and not set up. Otherwise these will be deemed to of been used.
Faulty Tent Returns.
Due to the nature of the warranty on tents, many of them have to be sent off to the manufacturer's UK branch in order to assess whether any damage which has occurred is covered by the warranty. Unfortunately, because of this, a returned tent may take several weeks to be assessed.
Please be aware that No manufacturer or ourselves cover pole breakages. Pole breakages are considered as fair wear and tear.
If the customer leaves a note to driver to leave parcel, if the driver follows this, Outdoor Action will have no responsibility for the parcel and will not help the customer if parcel is lost or Stolen.
In a situation where re-delivery is required, or the customer does not make appropriate action to receive or collect there parcel and is returned to us. Or refuses the parcel Outdoor Action reserves the right to charge for this at cost price to you at the postage company's pricing which can be substantially more than the original postage costs. In the case of late delivery Outdoor Action will not be held responsible.
Here are a list of postcodes classified as the area you are in, if you have chosen wrongly when placing your order we will contact you with the error and give you the correct postage costs which you can either agree to or cancel your order.
North Scotland Scottish Islands and N.Ireland. postcode area, please check so you can input the correct area when ordering
AB31 - AB38, AB41 - AB45, AB51 - AB36, FK19 - FK21, HS1 - HS9, IV1- IV28 IV30- IV32, IV40 - IV49, IV51 -IV56, KA27- KA28 KW1 - KW17, PA28 - PA49, PA60 - PA78, PH1, PH5 - PH10, PH15 - PH27, PH30 - PH44 ZE1-ZE3
Lost or Late deliveries.
If a parcel is lost or late, Outdoor Action cannot be directly responsible, as your parcel is in the hands of a postage/courier company. In the unlikely event of a lost parcel, Outdoor action will wait until confirmation from either Fed Ex or Royal Mail that the parcel has been lost, and in most cases will be approx 21 days after dispatch. Before this we are unable to send replacement parcels or issue a refund. Only when we have confirmation will this happen.
A signature must be obtained by our couriers so someone must be present at the delivery address given between 9am and 6pm on the expected day of delivery to keep yourself informed of the expected delivery day please use the tracking information provided. If you miss the delivery please contact the couriers to arrange re-delivery or to collect the item. Failure to contact the couriers may result in the item being returned to us and may also result in liability for any additional postage charges which are incurred by Outdoor Action Ltd
We are able to take of the VAT for orders being exported to non EU countries. This will be processed without the VAT through the checkout process of the website. If you have any questions then please don't hesitate to contact us.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held anywhere in clear text on either our computers or on the internet.
Guarantee: We guarantee your satisfaction. However, we cannot exchange if goods have been worn, damaged, without the tags attached or in any way which would hinder selling on unless a genuine fault exists. Please note, although we do our best to make sure all product are useable before we send, We ask all our customers to check everything is there [especially tents] before using it out in the field, We will not be held responsible for customer's who do not check items before going on their trip.
Outdoor Action does its best to keep our prices as low as possible, but if a human error occurs where a mistake is made in the advertised price outdoor action reserve the right not to process the order, you will be contacted ASAP with the correct price and the option whether to agree or not. By accepting the terms and conditions you agree to this.
Please note that prices vary on the website and in store. Most prices are different therefore prices will not be matched in store or on line.
