General terms and conditions
This site is owned and operated by Nature’s Fix of detoxpeople ltd, Unit 1 Drakes Lane industrial Estate, Boreham, Essex. CM3 3BE. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us using the ebay message system.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. Ownership of rights
All rights, including copyright, in this listing are owned by or licensed to Nature’s Fix. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this listing, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. If you receive an incorrect item, please notify us within 48 hours of receipt so that we may take appropriate steps to collect the item where applicable. Please do not open the incorrect product.
5. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for goods that you order are as set out on our website. All prices are inclusive of UK VAT at the current rates and are correct at the time of entering information.
7. Payment terms
7.1 We will take payment upon receipt of your order. We accept no liability if a dispatch/delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
7.2 Accepted methods of payment are detailed at the checkout. These include MasterCard, AMEX, Visa and PayPal.
8.1 Dispatch is targeted as the same day provided, we receive your order before 1pm. Occasionally, during busy periods this can be difficult to achieve (particularly on Mondays and following public holidays where our cut off time is 12pm.)
8.2 We dispatch orders 5 days per week, we are not open on weekends or public holidays (UK)
9.1 Delivery charges vary according to the weight and amount of goods ordered.
9.1a Delivery times provided are estimates, unless you have selected a timed delivery service, please be aware no guarantees are offered for final delivery dates.
9.2 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. In any event, we will aim to deliver your goods within 30 days from the working day after the day we received your order unless otherwise made clear. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
9.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
9.4 We reserve the right to amend the shipping method chosen to give your order the added security of tracking and/or a signature. If you specifically request we send an order without tracking, without a signature request or on a different service than we advise, you agree to waive your right to a replacement or refund if the parcel is lost. If the carrier subsequently admits liability, the situation will be reviewed.
9.5 For domestic orders, if your items have not been received within 7 days, we encourage you to contact your local postal/sorting office to check that your postman has not forgotten to leave a “while you were out card.” You should also check any tracking provided in your dispatch email.
9.5a Since March 2020, many carriers have been unable to obtain signatures from customers due to Covid-19 regulations which stipulate social distancing must be observed. If you do not wish for the carrier to sign for goods on your behalf, you should contact them directly and make separate arrangements.
9.6 Deliveries sent overseas that are delayed or lost cannot be replaced or refunded until the official carrier delivery timeframe has lapsed which is typically 21 working days from dispatch.
We usually find that although delayed, orders will arrive at their intended destination and we encourage all our customers to contact their local delivery office prior to contacting us and be mindful of any customs involvement beyond our control.
9.7 If your order has still not arrived after 4 weeks, please notify us, we will make a claim on your behalf and replace or refund your order as appropriate. If you fail to notify us of a loss after 60 days, regrettably we will be unable to assist as the claim period with the relevant postal service will have expired however we will do our best to find a suitable resolution.
9.8 Since 1st January 2021, the rules regarding shipments from the UK to Europe have changed. Duty is payable for orders over €150 and tax is payable upon receipt. Refusal to pay duty and forcing the shipment to be returned to sender will incur charges that will be liable to the customer.
10. Risk and ownership
10.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
10.2 If your order arrives and it is clearly damaged, please take photos of both the exterior packaging and the damaged items. Without evidence, we cannot offer a refund or replacement. If it is possible to sign for the delivery as damaged, please do so as this speeds up the claim process
All damages must be reported to us within 48 hours of receipt by email or phone.
11. If there is a problem with the goods
11.1 If you have any questions or complaints about the goods please contact us.
11.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
11.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either post them back to us, or allow us to collect them from you. We will pay the cost of postage or collection.
12.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 working days of the date of dispatch and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund. (UK)
12.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
12.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
12.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
12.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
12.6 We cannot be held liable or responsible for allergic reactions or products which “do not agree” with a customer.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 1 Drakes Lane Industrial Estate, Boreham, Essex CM3 3BE and all notices from us to you will be displayed on our website from time to time.
14. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
15. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
18. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
19. Other important terms
20.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
20.2 Products sold by Nature’s Fix are not intended to diagnose, treat, cure or prevent any disease. Nature’s Fix do not manufacture the goods sold and rely totally on the accuracy of the information given by the supplier/manufacturer. Nature’s Fix cannot give medical opinions. No comment or entry in this site or in any communication from Nature’s Fix may be taken as such. Customers must rely on their own expertise/research and that of their personal advisers or healthcare practitioners as to the use and suitability of products purchased. Providing a product for sale does not imply our recommendation of that product, its suitability or its efficacy.