Shipping And Handling
We aim to have your order ready for despatch within one working day of receipt of order and payment. We aim to dispatch all orders received before 11am on the same day. Orders are dispatched Monday to Friday, excluding holidays. No orders are dispatched on a Saturday.
UK Orders
All UK orders under 2Kg in weight will normally be sent out via the Royal Mail delivery service. Please note that we cannot guarantee delivery timescale with royal mail. All UK orders over 2Kg in weight will be sent out on an overnight delivery service (UK Mainland only).
Back Orders
We do not back order. If an item is not in stock we will attempt to contact you for your instructions. If we are unable to contact you we will remove the item from your order rather than delay despatch.
Shelf Life
All of our products have a specified shelf life from the date of manufacture. Many of our products have a long shelf life, however some products may reach us with only some of their full shelf life remaining and, as they may then be in stock at MM Ingredients for a short period, we can only try to ensure that products have at least one third of their shelf life remaining at the time they are supplied to you. However, if this is not acceptable to you, please notify us at the time of placing your order.
Sale of goods
No products are sold on a “Sale or Return” basis.
Goods should be inspected at the time of delivery and any damages or shortages must be reported to us within 3 working days of receipt of the goods for a credit note to be issued or a replacement to be dispatched. If you are unable to inspect the goods at the time of delivery, and they have come via courier, please ensure that the goods are signed for as “goods unchecked” from the carrier. Without this, we will be unable to make a claim from the carrier for damages.
Right of Cancellation
Please note that you have a statutory right to cancel this contract within 60 days of delivery by written notice to MM Ingredients via e-bay. Goods will be returned at our expense, and must be appropriately packaged. This provision does not affect your statutory rights.
Returns
Products purchased via e-bay can be returned to us, in their original unopened condition, for a full refund or exchange within 60 days of the date of dispatch.
When you return a Product to us:
(a) Because you have cancelled the Contract between us within the 60 day period above we, will process the refund due to you as soon as possible and, in any case, within 5 days of receipt of the returned goods. In this case, we will refund the price of the product in full.
(b) For any other reason. We will usually process the refund due to you as soon as possible and, in any case, within 5 days of having received the defective item back. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item to us.
In the case of an order arriving damaged, we may in agreement with you, rather than returning the order, replace all or some of the order, whichever you prefer.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
Product Images
Where these images are available they are for illustration only and do not necessarily represent the actual article for sale. All Images are subject to copyright, and must not be copied or reproduced for any reason whatsoever.
Complaints Procedure
All complaints are dealt with equally and fairly. We aim to respond to all complaints within one working day and to resolve all complaints within five working days. Any customer details passed to us are kept confidential and you will be kept informed of the complaint process. Any claim for non-delivery or damaged goods must be made within 14 days of our despatch.
Reaching Us
Customer support and service is available via email or by telephone. Please note that we are mail order only and not open to visitors or personal callers.
Privacy Policy
We are committed to protecting your privacy. The only personal information that we collect is the information that you give at the time of ordering. We do not disclose buyer’s information to third parties. Cookies are only used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Except for emails relating to an order in progress we will not email you without having obtained your prior consent.
Statutory Rights
Please note that none of our terms and conditions affect your Statutory Rights as a consumer.
Disclaimer
The information contained in this e-bay shop is believed to be true and accurate. However, all statements, recommendations or suggestions are made without any guarantee, representation or warranty, express or implied, on our part.
WE THEREFORE DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED REGARDING THE INFORMATION OR PRODUCTS REFERRED TO IN THIS WEBSITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE.
We accordingly also exclude all liability in connection with the purchaser’s/user’s use of the products or the information referred to in this website. All such risks are assumed by the purchaser/user. Further, the information contained in this e-bay shop is subject to change without notice. For the avoidance of doubt, however, nothing in this document excludes or limits our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.
