Once payment has been received the order cannot be cancelled until delivery confirmation. We are absolutely confident you will be happy with our products. But for those rare cases, Staribee have a friendly & supportive aftersales service, with an Excellent Returns and Warranty policy in place for your peace of mind. Why? Because your satisfaction & Support is what keeps us going forward.
Returns
> 100% 7 Day Money back policy on ALL items <
> 30 Days Exchange Policy after the 7 Days <
> Total peace of mind & better then the High-Street <
When you receive your item, you must check it as soon as possible following receipt and always before use.
Please ensure that a returns authorisation number is obtained before attempting to return any items to us
You have 7 days to cancel your order under our 7 day return period policy, which starts on the day after you received the item.
Returns is simple, please follow the steps set out below
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on certain cosmetic/footware/clothing (spceifically under garment) items returned in non-saleable condition.
We are unable to accept the return of the following items unless they are returned unopened (i.e. no broken seals) and/or in the original condition at point of receipt or faulty (please see the section headed 'Damaged or faulty items' below):
Certain clothing, all footwear and accessories (these must be returned with the tags attached/ labels / seals intact)
Jewellery and watches (due to health and safety reasons)
Please ensure that when you receive an item that you take reasonable care of it when trying it on/inspecting it e.g. if you have purchased an item of clothing which has a hygiene seal attached to it you must not remove the seal until you have decided that you want to keep the item.
WRONG ITEM RECEIVED
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 7 days from the day on which you received the item.
DAMAGED OR FAULTY ITEMS
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Our Returns Policy for faulty items upholds your statutory rights.
WHAT WE'LL DO NEXT
All products returned to us are checked by our Returns Department.
If you are entitled to a refund then we will refund the price of your item.
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card/PayPal account used to purchase the item.
Warranty
Most Non-clothing and non-accessories items have a Minimum of 1 year manufacturer’s warranty! unless otherwise stated. Giving you an extra peace of mind Warranty services is carried out by the manufacturer of the product. You should contact the manufacturer directly who will assist you in warranty services. Directly contacting manufacturers will ensure you get the fastest possible service with fast replacement/repair services from manufacturer. staribee can assist you in your warranty enquiry, and are happy to facilitate this, however there could be delivery charges. Hence we would always advice for low cost and speedy resolutions to contact the manufacturers.
Warranty services is carried out by the manufacturer of the product. You should contact the manufacturer directly who will assist you in warranty services. Directly contacting manufacturers will ensure you get the fastest possible service with fast replacement/repair services from manufacturer. Staribee can assist you in your warranty enquiry, and are happy to facilitate this, however there could be delivery charges. Hence we would always advice for low cost and speedy resolutions to contact the manufacturers.
Please contact Staribee in advance of any RMA Product must be returned in original packaging and contents Buyer will be responsible for all cost for postage & insurance related to product from buyer to Staribee and back to buyer. We have an excellent after-sales service and support, if you are not satisfied with your purchase; please contact us immediately via email, phone, Skype or eBay message. Please kindly read all the terms, description and returns and warranty policy carefully. If you do not agree to these terms and policy, please kindly do not buy item. Warranty does not cover any damage due to abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, serial number altered, defaced or removed; or has had the warranty seal on the system altered, defaced or removed, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instruction