Damaged items must be reported within 3 working days of receipt. All our products come with a 30 days RTB (Return to base) warranty. If you have a problem with one of our products, please email us before returning, and we will try our upmost to help. If items are sold as ‘fautly’ or ‘sold as seen’, then there is
no return on that item.
None compatible items maybe returned subject to evaluation. Resellable items can be returned for a refund less the postage cost and a 20% restocking fee.
Items of low value may not qualify, please email before returning any goods and always include your ebay username with the returned item.
All items are marked for fraud prevention.
By purchasing our items you agree to our delivery terms and conditions which are as follows:
The postage charge is a postage, packaging and handling charge which also includes insurance for loss or damage to the item (insurance is not always shown in the total cost of posting the item).
We charge what we believe to be a fair rate for postage, packaging and handling. Our rates are no higher than what you will find from a regular business outside of ebay.
The total cost of postage is clearly shown before you purchase the item. If you are not happy with it then please do not purchase. Complaining about postage costs after the items have been sent will only result in your being blocked from future purchases.
If you live within the E.U. and you purchase an item, you are agreeing that it may take upto 4 weeks to arrive (most items arrive within 10 days). If you start a claim without waiting this agreed period you will be blocked from any future purchases.
If you live outside of the E.U. and you purchase an item, you are agreeing that it may take upto 6 weeks to arrive (most items arrive within 14 days). If you start a claim without waiting this agreed period you will be blocked from any future purchases.
CONTACTING US:
As we get 100's of emails per day it often takes us upto 48 hours to reply to messages.
We also dont work on weekends or bank holidays.
If you are emailing because of the following reasons your answer may be included below.
REQUEST FOR DELIVERY TO A DIFFERENT ADDRESS:
We cannot send an item to any address other than the one you have on file with ebay, for fraud prevention reasons. If you need it sending to a different address you will need to change your ebay registered address.
FEEDBACK:
Please be aware we leave feedback usually every 5 weeks in bulk as we dont have time to do it more often. But rest assured it will be done.
Please note: We block all customers from repeat purchases for the following reasons. 1.Refusing to wait the minimum delivery time. 2.Leaving negative or neutral feedback unfairly without allowing us time to resolve the situation. 3.Being unreasonable and any kind of threats including threats to leave negative feedback. 4.Opening ebay or paypal cases without allowing us time to work the issue out or waiting the minimum delivery time.
If you give us time all problems will be sorted to your satisfaction.
