General terms and conditions
1. Scope
The following Terms and Conditions apply to all orders placed via our eBay shop.
2. Contractual partner, formation of contract, options for corrections
2.1 Contractual partner
The contract is concluded with Bedifol GmbH.
2.2 Formation of contract
Auction format If we place a product in the auction or fixed-price format, we are making a binding offer to conclude a contract for that product. We determine the starting/fixed price and the duration of the offer, i.e. the time period within which the offer may be accepted. If we set a minimum price in the auction format, the offer will be subject to the condition precedent of the minimum price being reached. We may additionally provide offers in an auction format with a buy-now function, which you may use as long as no bid has been made yet on the article or the minimum price has not been reached yet. For auctions, you accept the offer by placing a bid. The acceptance takes place subject to the condition precedent that you are the highest bidder after the end of the offer period. Your offer lapses if another buyer places a higher bid during the term of the offer. Fixed-price format If we place an article in the fixed-price format, we are making a binding offer to form a contract for that product. You accept the offer by clicking on the “Buy It Now” button and then confirming finally. With fixed-price products, for which we have selected the “Immediate payment” option, you accept the offer by clicking on the “Buy It now” button and completing the subsequent payment process. You may also accept offers for several products by (if available) placing the products in the shopping cart and completing the subsequent payment process. Best offer option If the “Make offer” button is available in one of our offers under the Buy It Now price, you may offer a price to us, at which you would buy the product. We may accept, reject or make a counter-offer to your offer. If you make a price offer, you are providing a binding offer to conclude a contract for this product at the price that you have suggested. Your price offer is valid for 48 hours or until the end of the offer, depending on which is reached first. If we accept, a binding contract is concluded. The price offer basically only applies to the price for the offered product.
2.3 Correction options
Before submitting your order you may identify and correct your entries by means of the self-explanatory tools that eBay provides in the ordering process. To cancel a transaction, use the “back” button of your browser in order to get back to the article page or to the ebay shopping basket. In the shopping basket you change the quantity of the products by amending the number of items or delete the article from the basket by clicking on “remove”. Input errors can also be corrected by cancelling the purchase process.
3. Contract language, saving of the contract text
The language(s) available for concluding the contract: German, English
We save the text of the contract on our system, which is however not accessible for you.
However, you have the opportunity to view your previous orders via your eBay account at My eBay . The complete text of the contract will not be accessible there.
4. Delivery conditions
Delivery options We ship the products to the delivery address specified in the order process.
We only dispatch goods en route; pick up by the customer is not possible.
5. Payment
The following payment methods are basically available in our eBay-shop. The payment is managed by eBay: PayPal In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ( PayPal ), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. Directly after submitting your order, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process. PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account. Direct debit via PayPal Precondition for payment by direct debit via PayPal is an address and credit check, the payment is made directly to PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. You will be informed by PayPal about the date your account is charged (so-called prenotification). Apple Pay In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ( Apple ), you must use the Safari browser, be registered with Apple, have activated the Apple Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is processed immediately after placing the order. You will receive further information in the ordering process. Google Pay To pay the invoice amount via Google Pay, you must be registered with the service provider Google. You must have activated the Google Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. You will receive further instructions during the ordering process. Credit card When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged. Klarna In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ( Klarna ) we offer you the following payment options. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and in the ordering process. Purchase on account via Klarna The invoice amount is due 14-30 days after shipping the goods and receipt of the invoice. Klarna may offer registered Klarna customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with Klarna. You can find more information on this in your Klarna account. Financing via Klarna You can pay the invoice amount within 36 monthly instalments. Some orders may require a deposit. The due date is based on Klarna s payment schedule. The Klarna instalment payment method can only be used by consumers. Klarna may offer registered Klarna customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with Klarna. You can find more information on this in your Klarna account. SOFORT/Sofortüberweisung via Klarna In order to pay the invoice amount via Sofort/Sofortüberweisung via Klarna, you must have a Klarna account and a bank account that is activated for online banking, identify yourself accordingly and confirm the payment instruction. Klarna does not perform a solvency check for payments via instant transfer. Your account will be debited immediately after placing the order. Further information will be provided during the ordering process.
6. Retention of title
The products shall remain our property until full payment is made.
7. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
8. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification. When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.
Voluntary guarantees and customer service Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.
Customer service: Customer service: Our customer service is available for queries, complaints and claims via E-Mail using the “Ask questions” function on our seller page our via phone: +49 7531 95793 -70. We are available for you: Monday - Thursday: 8am – 5pm Friday: 08am – 4pm
9. Dispute resolution
In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we are willing to participate in dispute settlement proceedings before a consumer dispute resolution body. Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V. is responsible for providing you with information and referring you to the appropriate entity for alternative dispute resolution. Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V. Straßburger Straße 8 77694 Kehl am Rhein Germany mail@universalschlichtungsstelle.de
Privacy Policy
Data controller is:Bedifol GmbHByk-Gulden-Str. 2 1278467 KonstanzE-Mail: info@bedifol.com
Phone: 49 (7531) 12738 10
Thank you for visiting our eBay-Shop shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.
1. Data collection and use for processing the contract and making contact
Your personal data that you disclose to us when you place an order with us or contact us (e.g. via contact form or by email) are collected via eBay or directly by us. Both eBay and we act as controllers. The data collected via eBay will be processed on the eBay servers and, as far as this is necessary for the fulfillment of the contract or for processing your contact inquiry with us, will be provided to us according to Art. 6 (1) (b) GDPR. Mandatory fields are marked as such, because in these cases the data is required for the processing of the contract or for the processing of your contact inquiry and you can not complete the order or send the inquiry without providing them. Which data is collected can be seen from the respective input forms.We use the data provided by you for contract processing and processing of your inquiries in accordance with Art. 6 (1) (b) GDPR. Further information on the processing of your data, in particular on the transmission to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After processing of the contract is completed, your data will be restricted for further processing and will be deleted after the expiry of any retention periods under tax and commercial law in accordance with Art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data for other purposes which are permitted by law and about which we inform you in this policy.
2. Data processing for the purpose of shipment
We forward your data to the shipping company instructed with the delivery for the purposes of fulfilling the contract in accordance with Art. 6 (1) (b) GDPR, insofar as this is necessary to deliver the ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
Data transmission to a shipping provider for the purpose of shipment notification
Provided that you have given us your explicit consent, during or after your order, we will forward your e-mail address and phone number in accordance with Art. 6 (1) (a) GDPR to the selected shipping provider in order to enable them to contact you for the purpose of shipment notification or coordination prior to shipment. This consent may be withdrawn at any time by sending a message to the contact information described in this privacy policy or directly to the shipping provider using the contact address listed below. After consent withdrawal, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we have reserved the right to use your data for other purposes which are permitted by law and about which we inform you in this privacy policy. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
3. Use of data for payment processing
For the fulfilment of the contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, the payment processing is carried out via Ebay.
4. Marketing via e-mail
E-mail advertising upon subscription to the newsletter
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose.
You may unsubscribe from the newsletter at any time via My eBay in the Saved Sellers option.
Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
5. Contact options and your rights
5.1 Your rights
Being the data subject, you have the following rights according to:art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is requiredto exercise the right of freedom of expression and information;for compliance with a legal obligation;for reasons of public interest orfor establishing, exercising or defending legal claims;art. 18 GDPR, the right to request restriction of processing of your personal data, insofar asthe accuracy of the data is contested by you;the processing is unlawful, but you refuse their erasure;we no longer need the data, but you need it to establish, exercise or defend legal claims, oryou have lodged an objection to the processing in accordance with art. 21 GDPR;art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;art. 77 GDPR, the right to complain to a supervisory authority . As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
Right to object If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation. After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.
5.2 Contact options
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact our in-house data protection officer:
Data protection Officer:Matthias HerkertByk-Gulden-Straße 2 1278467 KonstanzGermanydatenschutzbeauftragter@bedifol.com
Otherwise, the privacy policy of eBay applies. eBay is the data controller as regards any of your data that have been collected on eBay and processed for purposes other than those described herein. Here you will find information about the handling of your data by eBay.
Instructions on cancellation
Right to cancel You have the right to cancel this contract within
sixty days without giving any reason. The cancellation period will expire after sixty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Bedifol GmbH, Byk-Gulden-Str. 2 12, 78467 Konstanz, Deutschland, -, Phone: +49 7531 95793 -70 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.
You can also electronically fill in and submit your statement according to the explanations and forms accessible via My eBay /Purchase History/ Return this item. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 15 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 15 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model cancellation form (If you want to cancel the contract, please fill out the form below and send it back to us.) — To Bedifol GmbH, Byk-Gulden-Str. 2 12, 78467 Konstanz, Deutschland, - — I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*) — Ordered on (*) / received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this for is notified on paper) — Date (*) Delete as appropriate
