Easify Ltd – Terms of Sale
Pricing
• Whilst we endeavour to ensure the prices on our websites are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, the customer will be informed before the goods are dispatched and will be offered the opportunity to cancel the order.
• If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the goods, we reserve the right to process the order at cost price or offer a full refund to the customer.
• In the event that a Product is unavailable (has either been discontinued by Manufacturer or has long lead times) we may offer an alternative product to the customer. We will normally contact the customer before any alternative is despatched.
Payment Terms
• Our payment terms are Cash with Order and payment must be received in full before the goods are dispatched.
• All goods remain the property of Easify until payment has been received in full.
• Your credit/debit card or PayPal account will be charged on the day the order is placed.
Orders
• All orders placed for products or goods shall constitute acceptance of these terms and no amendment to these terms or subsequent terms shall be binding unless agreed in writing by Easify.
• Easify reserves the right to accept or decline any order for any reason.
• Easify supply computer software and computer and EPOS hardware for business use only and does not supply the general public, domestic customers or non business customers. Therefore any contracts of sale entered into with Easify are done so strictly on a Business to Business basis.
Order Delivery & Cancellation
• Goods will normally be dispatched within 3 working days of order placement. In the event that an item is out of stock customers will normally be notified of the delay within 3 working days from order placement.
• Hardware goods and EPOS equipment are only shipped within the UK and delivery to non-mainland UK may incur a delivery surcharge. The customer will be notified of this before the goods are dispatched and may cancel the order if they do not wish to pay the surcharge.
• Software products are available via electronic download and may be purchased internationally and are not subject to any delivery charges.
• If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment.
• Where an incorrect address has been given to Easify, or you need to change the delivery address after the goods have been dispatched, we reserve the right to charge for any extra carriage costs incurred.
• You have the right to cancel your order at any time before receipt of the goods. If you cancel your order before the goods have been dispatched, you will be refunded in full. If you cancel after goods have been dispatched, you will be refunded less the shipping charges as the shipping contract is deemed to have been initialised. You will need to return the goods to us and any refund will be issued in accordance with our Hardware Returns Policy.
• Goods will be delivered via a ‘signed for’ service i.e. you must be available to sign for your goods upon delivery.
• In the event that the courier is unable to deliver the goods, the goods will be held at your local courier depot for a further 5 days. During this time you must contact your local depot and arrange re-delivery (any additional costs to be incurred by you) or arrange collection from your local depot. If you do not contact the courier during this time your goods will be returned to us. If you request that the goods be re-shipped after they have been returned to us, Easify reserve the right to charge any additional carriage costs incurred.
• All deliveries should be checked immediately upon receipt. Shortages or damaged items must be reported within 24 hours of receipt.
• Goods delivered via electronic download will normally be available within a few minutes. However in the event of technical system problems your electronic download will be made available as quickly as the technical system problems can be resolved.
Hardware Returns Policy
If you need to return your goods for any reason, please contact us first on 01305 303040 or email Easify support for assistance.
If we are unable to resolve your issue via our usual support channels we will issue you with an RMA (Returned Merchandise Authorisation) number that you can use to return your goods with.
When you have your RMA number, return your goods in their original packaging with your RMA number clearly marked on the front of the package to the following address:
• Easify Ltd
• 27-28 King Street
• Weymouth
• Dorset DT4 7BQ
Do not deface the manufacturers original packaging with either the returns number or the return address
• If your goods arrive faulty or damaged, or a fault becomes apparent in the first 7 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible, after the faulty goods have been returned to us. A minimum restocking fee of 15% may be applicable if any goods are returned incomplete or damaged (including but not limited to missing manuals, CD's, damaged/missing retail packaging etc.). Returns will not be issued as a result of compatibility problems. In the event of compatibility problems, the item will be considered to be an unwanted product.
• If your goods are not faulty, but you simply do not want them, you have 7 days (Cooling-off period) from the day of receipt of the goods to cancel the order and return the unwanted goods for a refund. A refund will be provided within 30 days of us receiving the unwanted goods. Returning of unwanted goods is the responsibility of the customer, otherwise collection costs of the unwanted goods will be deducted from the refund. Postage and packing charges are a separate contract and are deemed as a service that has begun and has been completed before the end of the 7 day cooling-off period and hence will not be refunded.
• All unwanted goods must be returned to us in a resale-able condition (i.e. manufacturers packaging must be undamaged and unopened, all manuals, CDs etc. must be enclosed). In the event that unwanted goods are not returned in a resale-able condition, the goods will be returned to the customer at their cost and subject to a £25 (exc. VAT & Postage) charge and no refund will be issued.
• Unwanted goods returned after the 7 day cooling-off period will be liable to a 15% restocking fee.
• If unwanted goods are returned to us more than 30 days from the date of purchase any credit given will be based on the Items current market value (if this is lower than the original sale price). Any such credits are subject to a 15% restocking fee.
• It is the responsibility of the customer to ensure that goods are correctly installed by a competent person. Goods that are returned to Easify due to software device drivers issues, or software installation issues, or incorrect installation on the customers computer systems, that are found to be not faulty by Easify will be treated as unwanted goods and will be subject to unwanted goods surcharges.
• In the event that a returned product is no longer stocked by us and is irreparable / irreplaceable, you may be offered an alternative / higher specification device at extra cost to you, or a full refund.
• It is the responsibility of the customer to ensure safe delivery of any returned product to Easify.
• Warranty stickers must be intact on any goods returned to us. Easify reserve the right to refuse to refund or replace any product that has had the warranty sticker removed or tampered with.
• Any returned goods that have been obviously damaged, modified or are incomplete will be returned to the customer, incurring a £25 (exc. VAT & postage) charge and no refund will be issued.
• Any product returned as faulty and found to contain no fault will be subject to a £25 (exc. VAT & postage) charge, it will be returned to the customer and no refund will be issued.
• Under no circumstances will the original carriage charge be refunded for unwanted or non faulty goods.
Software Returns Policy
• Refunds for software licenses will only be issued if the purchased software has not been activated.
• Software license refunds will only be given within 14 days of purchase of the software license.
• Licenses for postcode lookups are provided by a 3rd party supplier and we are unable to provide refunds for postcode lookup licenses.
• Work for bespoke / semi-bespoke or customised software and websites as undertaken by Easify is not refundable.
Privacy
• We collect the information given at the time of your order. This information is not disclosed to any third party and is only collected by Easify for the purpose of processing orders, tracking orders, providing support or tracing warranty/returns information.
• All information is collected lawfully and in accordance with the Data Protection Act 1998.
VAT
All Sales are rated at the current rate of UK VAT where applicable, and prices given exclude VAT.
General
• These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
• Easify reserve the right to change these terms at any time without prior notification.
• Separate terms apply to bespoke / semi-bespoke or customised software and websites.
