Tek Computers
Terms and Conditions of sale
1. General Terms and Conditions
(a) All goods supplied by Tek Computers are warranted free from defects for 12 months starting from the date of supply (Invoice date). This warranty does not affect your statutory rights as a consumer. The goods are at your risk from the time of delivery.
(b) Should any products carry a manufacturers extended warranty period after 12 months, it is the sole responsibility of the buyer to liaise directly with the manufacturer of the product should it be faulty.
(c) All products advertised are subject to availability.
(d) Tek Computers give no assurance as to the mutual compatibility of components sold on any single invoice and does not accept returns for incompatible products, it is the buyers responsibility to check compatibility of any product purchased from us.
(e) All Product images are for illustrative purposes only and may or may not represent the actual product sold.
(f) Tek Computers remains the full owner of all goods shipped to the buyer until the Tek Computers has been paid in full.
(g) Good sold by Tek Computers are not sold on a trial basis.
(h) All purchase with "Buy it now" must be received within 7 working days
(i) Tek Computers does not accept responsibility for the loss of any software or data stored on any system or storage media handed to Tek Computers for inspection, repair, upgrade or other.
(j) Tek Computers does not accept responsibility for any failures to the buyers components within its possession , unless these have been damaged by Tek Computers.
(k) Tek Computers accepts the responsibility of incorrectly dispatched goods (i.e goods not matching the specification displayed on the accompanying invoice) if notified to, and agreed by, Tek Computers within 3 working days of receipt. Tek Computers agrees to pay the dispatch charges of the correct goods. Tek Computers does not accept any consequential loss to the consumer during this period and offers no compensation for such.
(l) Tek Computers aims to dispatch all items within 1 to 5 working days of auction ending.
2. Payments
We do accept Paypal payments, but they subject to the following terms and conditions:-
(a) If we receive a payment by Paypal, we will only despatch to the "Delivery Information Address" stated by Paypal, No Exceptions. This is to protect you.
(b) We reserve the right to reject any Paypal payment for any reason
3. Other Payments
(a) We do accept payment by cheque/bank draft, but we do have to allow a 10-14 working days, clearance period with our bank - No Exceptions. We may also request a copy of a recent utility or council tax bill.
(b) If payment is made by cheque/bank draft, if the cheque is returned to us as "BOUNCED" or UN-CLEARED" during the clearance period (which can take up to 30days), we reserve the right to pass on any bank charges incurred by us, to which is payable by the buyer.
(c) If any payment is returned to the buyer for any reason, after the buyer is in receipt of goods, Tek Computers reserves the right to use a debt collection agency, to collect any un-cleared funds, for payment in full, this applies to any payment method including:-
Paypal
Credit and Debit Card Payments
Postal Orders
Bank Transfer
(d) Any fees incurred by Tek Computers, for collection of un-paid funds to Tek Computers will be passed to the buyer, this includes, Agency fees, court fees, Solicitors fees, carriage fees, including any other expenses incurred by Tek Computers
(e) If payment is made by Bank transfer or directly into our account, we reserve the right to delay despatch of goods until payment has been defined as cleared by us.
4. Delivery
(a) When receiving deliveries by courier, you will be asked to sign for the as "Goods received in good condition". If you are unable to check the contents of the package at time of delivery, please sign for the parcel as "UNCHECKED". Failure to do so will invalidate any warranty claims that you make thereafter.
(b) If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of Tek Computers) then without prejudice to any other right or remedy available to Tek Computers, Tek Computers may:-
(i) Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage;
(ii) Sell the goods and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
(c) Should any item be returned to Tek Computers, due to an incorrect address being given by the buyer, the buyer will be responsible for paying an return carriage fees due, before any item/s are re-despatched. Tek Computers, take no responsibility for an incorrect address being given by the buyer.
(d) For Courier deliveries, if an order is transit and the buyer requests re-direction of their order, this will only be authorised by Tek Computers, a re-direction fee will apply, this fee must be paid in full, before Tek Computers are able to re-direct any orders in transit.
(e) For Courier deliveries, they will attempt delivery twice, on two consecutive working days, after which, a further delivery charge would apply, alternatively the buyer would have to collect the order from their local courier depot.
(f) If after 5 Working day the order has not been collected from the local courier depot, the order will be returned, automatically to Tek Computers. The full shipping cost would be charged for re-despatch, plus a return charge.
(g) If the item is despatched by Royal Mail 1st or 2nd class (including recorded) We are unable to claim for loss until after 15 working days from the item/s being despatched We can only replace the item or refund after 15 working days. If the item/s has still not arrived after this time - You will be required to comminicate with any questions required by Royal mail - PLEASE NOTE THAT WORKING DAYS DO NOT INCLUDE WEEKENDS - Mon - Fri only
5. Returns
(a) All returns must be paid for by the customer
(b) Faulty products are to be returned at the buyers expense, via an insured courier, Tek Computers does not accept any responsibility for any loss for un-insured returns.
(c) Tek Computers do not operate an advance replacement procedure.
(d) Tek Computers accepts no responsibility for any consequential loss caused to the buyer for the receiving of faulty goods. Faulty goods received shall be dealt with as outlined below.
(e) Tek Computers cannot accept any returned goods found to fall into one or more of the following categories:
The goods are in some way physically damaged by the buyer
The warranty/serial label is found to have been tampered with or torn.
The goods are found not to have been sold to the customer by Tek Computers.
The goods are outside the warranty limit.
The goods do not have a corresponding RMA number displayed clearly on the item(s).
The goods returned to Tek Computers, that have inadequate packaging will be returned to the buyer at the buyers cost.
(f) Before returning the items, please do the following:
Ensure you have included everything the item(s) came with (e.g. manuals, driver disks, cables etc.)
Package the items securely
Write the RMA no. clearly on the outside of the packaging. DO NOT write it on the box/packaging the product came in.
We recommend that you send the items back with a service that records the delivery and gets a signature from us upon delivery
(g) Testing your Item(s) - When we receive returned item/s we will test them as quickly as possible. We endeavour to test and resolve all returned items within a maximum of 30 days; however our usual turn around time is within a week. After your item(s) are tested we will do the following:-
We will offer a replacement of equal or better specification, if faulty.
If the item(s is/are too costy for us to repair or replace, we may consider a refund, but only when all other options have been exhausted. The refund amount will be calculated on the age of the item, you will be refunded a proportionate amount of the original purchase price of the item. This does not include the delivery charge of the order, which will not be refunded.
If the item(s) is/are found to be working, we will return them to you. A return postage fee will apply and there may be a testing fee for the time spent testing your product.
(h) Unwanted goods - You have the right to cancel the contract at any time up to the end of 14 calendar days. The goods must have been kept in perfect condition and no seals broken. Should the item not be fit for re-sale (in original New condition, un-used and un-opened), including computer software which has been unsealed by the buyer, or for consumable goods of which you may not return the goods, unless the goods are faulty.
Items should return items within 14 calendar days of notice of cancellation, no later.
(i) A 20% restocking fee may apply to returned goods after the 14 calendar days (N.B. This "does not" apply to faulty goods)
(j) TFT LCD monitors Most manufacturers generally will only replace monitors with more than 3 dead pixels, any monitors with less than 3 dead pixels are not classified as a fault & is not covered by the warranty. Pixels that are lit white or black are dead pixels, Pixels that are lit red, green or blue are called lazy pixels that can be fixed, please use the following software to fix this type of defect http://www.widowpc.com/members/fix_dead_pixels.zip . We advertise the warranty that is given by the manufacturer at the time of sale, but we accept no responsibility if the manufacturer should they decide to change there warranty terms & conditions. We do not accept returns of monitor as this is dealt by the manufacturer directly unless otherwise stated.
(k) An RMA number must be obtained before any item is sent back to Tek Computers. To return a product, please send a message to us via ebay messages
6. Collections
(a) We are a mail order company only, we do not allow collections.
Tek Computers reserves the right to change these conditions of sale without notice to you, in relation to future sales
Registered Address (office only):
Tek Computers
16 Lancer Close
Christchurch
Dorset
BH23 2TU
Tel: 01202 486222
Fax: 0845 625 1972
Opening hours: Mon-Fri 10:00 - 6:00pm | Sat - Sun - Closed
VAT No: 822 6391 33
Web tekpc.co.uk
