To prevent fraud we only dispatch goods to the address of the person who has made the payment. Dispatch to a different address will only be done if requested from the email address of the account used for payment. We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not Bid or purchase goods from this shop unless you have the consent of, and are supervised by, a parent or guardian.
When you make purchases from this shop we have access to the following information about you.
Your delivery postal addresses, your e bay username, and your e-mail details;
We do not share customer information with third parties.
Postage charges are for standard Royal Mail service. Tracking information is not available with this service. Customers who prefer to have their goods sent by registered mail (UK) or airsure for international customers must request this service prior to completing the checkout process. We will then provide an invoice which includes any extra charges for the service requested.
Alternative shipping services such as registered mail and airsure can be requested through the “messages” page on e bay.
DISPACH OF GOODS
rosary-making will normally dispatch your order on the same day when payment is received before 12md (GMT) or next day where payment is received after 12mg (GMT)within 2 working days of receipt of payment. Customers will be informed of dispach of their order by e mail.
DELIVERY OF UK ORDERS
Customers can expect delivery of their order 2 to 5 days following payment.
DELIVERY OF INTERNATIONAL ORDERS
Customers can expect delivery of their order 3 to 10 days following payment depending on the postage service selected.
While we have confidence in the efficiency of Royal Mail and the majority of orders are delivered within quoted delivery timescales, problems do occasionally occur. Rosary-making cannot guarantee postal delays will not occur. Customers who require urgent delivery of their order should consider requesting Royal Mail’s next day delivery service. Rosary-making does not accept responsibility for postal delays due to exceptional circumstances such as adverse weather, ash clouds, industrial action.
It is the responsibility of the customer to provide a full and accurate address for the deliviery of their order. rosary-making does not accept responsibility for the non reciept of goods where the customer has provided an inaccurate or incomplete delivery address.
CANCELLING AN ORDER
Orders may be cancelled, and refund issued at any time up to dispatch.
Payment of orders cancelled before will be refunded within 3 working days.
Where payment has been made by cheque or postal order, rosary-making will return cheques and postal orders that have not already been processed. Where cheques or postal orders have been processed, refunds will be issued within 7 working days.
Refunds will normally be made through the same service as the original payment was made
Following the dispatch of on order customers may return unwanted goods.
RERURNING UNWANTED GOODS Unwanted items can be returned for exchange or full refund provided they are returned within 45 days of purchase. Items must be returned in "as new condition" before any refund is made.
Items should be returned to:
rosary-making
28 Leaplish
Washington
Tyne and Wear
NE38 0RB
Customers returning goods are advised to obtain a “proof of postage receipt” and provide a copy of this receipt to rosary-making if requested to do so. This copy may be in the form of an e mail attachment of a scanned receipt.
This policy does not affect your rights under Distance Selling Regulations or your legal and statutory consumer rights.
