Payment
Returns & Exchanges
You may cancel an order from your account before it is shipped. Please note that if the item is made-to-measure you may only be able to cancel the order before it is shipped provided that the garment hasn’t been altered yet.
If you receive an item and wish to return it you must inform the seller:THE BUYER PAYS POSTAGE ON ANY RETURNS.
- within 7 days of receiving the item or within 7 days of making the purchase (whichever is longer)
- within 28 days if the item becomes faulty
The seller will then provide you instructions on how to return your item.
Return postage is your responsibility unless the item is incorrect or faulty, in which case the seller will refund the postage.
Please note that the seller may refuse a refund if the garment as been made according to your precise measurements ie) made-to-measure.
For more information on returns and exchanges visit Returns & Exchanges in our Help section.
Shipping
Delivery Options:
1. UK Standard: Royal Mail 1st and 2nd Class
Size weight Ist Class Stamps/online 2nd Class Stamps/online
letter 0-100g 60p 50p
Large Letter 0-100g 90p 69p
101-250g £1.20 £1.10
251-250g £1.60 £1.40
501-750g £2.30 £1.90
Small Parcel 0-1kg £3.00 £2.60
1-2kg £6.85 £5.60
Medium Parcel 0-1kg £5.65 £5.20
1-2kg £8.90 £8.00
2-5kg £15.10 £13.35
5-10kg £21.25 £19.65
10-20kg £32.40 £27.70
Inclusive compensation £20 £20
2. ParcelForce Worldwide
weight up to express48
2kg £11.96
5kg £12.82
10kg £15.92
15kg £22.46
20kg £27.68
25kg £38.48
30kg £42.50
Special Delivery available for an extra £9.00
Medium parcels can measure up to Length:61cm Width:46cm Deptjh:46cm. Weight limit:20kg
3. International Standard. (Standard delivery for less urgent items)
Royal Mail Airmail.
Weight Europe World Zone 1&2
letters up to 100g postcards 88p 88p
up to 10g 88p 88p
up to 20g 88p £1.28
up to 40g £1.28 £1.88
up to 60g £1.68 £2.48
up to 80g £2.03 £3.08
up to 100g £2.38 £3.50
small parcels up to 100g £3.00 £3.50
Weight Europe World Zone 1 World Zone 2
letters & parcels over 100g up to 250g £3.50 £4.50 £4.70
up to 500g £4.95 £7.20 £7.55
up to 750g £6.40 £9.90 £10.40
up to 1kg £7.85 £12.60 £13.25
up to 1.25kg £9.30 £15.30 £16.10
up to 1.5kg £10.75 £18.00 £18.95
up to 1.75kg £12.20 £20.70 £21.80
up to 2kg £13.65 £23.40 £24.65
each additional 250g or part of Europe World Zone 1 World Zone 2
up to 5kg add £1.45 £2.70 £2.85
International Size & Weight Guide:
Parcels/Packages: Items measuring up to Height+Width+Depth no greater than 90cm with no single side longer than 60cm.
Tube/Rolls: measuring up to Length:90cm Length +2x diameter should not be more than 104cm. Weight Limit: 2kg
EXTRA DELIVERY OPTIONS ARE AVAILABLE UPON REQUEST.
Refunds and Exchanges
Returns & Exchanges
You may cancel an order from your account before it is shipped. Please note that if the item is made-to-measure you may only be able to cancel the order before it is shipped provided that the garment hasn’t been altered yet.
If you receive an item and wish to return it you must inform the seller:
- within 7 days of receiving the item or within 7 days of making the purchase (whichever is longer)
- within 28 days if the item becomes faulty
The seller will then provide you instructions on how to return your item.
Return postage is your responsibility unless the item is incorrect or faulty, in which case the seller will refund the postage.
Please note that the seller may refuse a refund if the garment as been made according to your precise measurements ie) made-to-measure.
For more information on returns and exchanges visit Returns & Exchanges in our Help section.
