This Privacy Policy describes how and when OHKO (‘OHKO’, ‘ohko’, ‘us/we/our’) collects, uses, and share information when you purchase an item from OHKO, contact OHKO, or otherwise use OHKO’s services through eBay or eBay’s related sites, apps and services.
This Privacy Policy does not apply to the practices of third parties that OHKO does not own or control, including eBay or any third party services you access through eBay, or eBay’s related sites, apps and services. Please see the eBay Privacy Policy to learn more about eBay’s privacy practices.
Information OHKO Collects
To fulfil your order, you must provide us with certain information (which you have authorised eBay and/or PayPal to provide to us), such as your name, email address, postal address, payment information, and the details of the product(s) that you are ordering. You may also choose to provide us with additional personal information if you contact OHKO directly.
OHKO relies on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, offer refunds, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for OHKO’s newsletter;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about purchases if required by tax law;
As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving OHKO’s services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) compliance with eBay Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the eBay Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about customers is important to OHKO. We share your personal information for very limited reasons and in limited circumstances, as follows:
eBay – We share information with eBay as is necessary to provide our services and comply with our obligations under both the eBay Seller Policy and Terms of Use.
Service Providers – We engage certain trusted third parties to perform functions and provide services to OHKO, such as delivery companies (In the U.K., this will be either Royal Mail or ParcelForce). We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business Transfers – If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws – We may collect, use, retain and share your information if we have a good faith or belief that it is reasonably necessary to: 1) respond to legal process or to government requests; 2) enforce our agreements, terms and policies; 3) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or 4) protect the rights, property, and safety of our customers, or others.
Data Retention
OHKO will retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. OHKO will generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on eBay Terms of Use as the legal basis for the transfer, as eBay may store your personal information necessary to provide you our services on servers located outside Europe.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in limited cases. These are described below:
1) Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting OHKO.
2) Change, restrict, delete. You may also have rights to change, restrict the use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
3) Object. You can object to i) our processing of some of your information based on our legitimate interests and ii) receiving marketing messages from OHKO after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4) Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For the purposes of EU data protection law, we, OHKO, are the data controller of your personal information. If you have any questions or concerns, you may contact us using the eBay message system, by using the contact link on an item listing, the OHKO ‘About Me’ page, or our Feedback Summary page. Alternatively, you may mail us at:
OHKO, 8 Weighbridge Crescent, Kingswinford, DY6 7DB, United Kingdom.
