Payment
Payment is to be made via the eBay payments system.
Currently we are not able to take card payments over the phone.
International charges
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
Delivery.
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eBay will provide you with an estimated delivery date. This is a guide and not a guaranteed delivery date
We aim to process all orders with 24 hours of receiving payment, however this may not always be possible at busy times, weekends & bank holidays
Upon processing your order we will mark the item as despatched, this will generate a message from eBay informing you that you order is being processed, however this is not an indication that your order has entered into the postal system
Where possible we will try and provide you a tracking number via eBay
Delivery can only be made to the address shown in the payment
All deliveries must be signed for (except items sent by standard post)
Please make sure you keep the receipt enclosed with your goods.
The delivery option you select during the checkout process will determine the delivery company used
Royal Mail 2nd class / Tracked 48
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This has a delivery aim of approx 3-5 days but can take a little longer at busy times, this however does not provide a tracking service. Claims for missing items can be made after 21 days
Royal Mail 1st class / Tracked 24
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This has a delivery aim of 1-3 days but can take a little longer at busy times, this however does not provide a tracking service. Claims for missing items can be made after 21 days
Royal Mail 1st class Recorded / Tracked 24
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PLEASE NOTE: This is not a guaranteed next day service
As with Royal mail 1st class this has a 1-3 day delivery aim but can take a little longer at busy times. This service does require a signature upon delivery, should you be unable to take delivery a ‘while you were out card’ should be left and the item taken back to your local sorting office, you can then either collect it or make arrangements with them to have it re-delivered. It the item is not collected or re-delivered then it will be returned back to us. A re-delivery charge will be applied in these instances. Claims for missing items can be made after 21 days
Royal Mail standard & Economy Airmail
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This has a delivery aim of 10-24 days depending upon your locations but can take a little longer at busy times, this however does not provide a tracking service. Claims for missing items can be made after 30 days
Royal Mail International signed for
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This has a delivery aim of 10-24 days depending upon your locations but can take a little longer at busy times, this service does provide a limited tracking facility. Items are tracked up to leaving the UK and being passed to your national postal provider who will then provide the tracking service. Claims for missing items can be made after 30 days
Courier (24 hour, 48 hour & 3-5 day)
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We will choose a delivery company based on your order, size, value and the delivery address, currently this will either be DPD, DHL or Hermes.
This service does require a signature upon delivery, should you be unable to take delivery a ‘while you were out card’ should be left and the item taken back to your local depot, you can then either collect it or make arrangements with them to have it re-delivered. It the item is not collected or re-delivered then it will be returned back to us. A re-delivery charge will be applied in these instances.
We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Partsworld-UK shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Postage
You will only pay one delivery charge per order. For an order of multiple items please wait for a combined invoice to be sent before making payment
Force Majeure
Partsworld-UK shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
In store payment & collection
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We do not offer an in-store collection facility
Returns Policy
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Cancellation of Orders
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You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account
Returns
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If you need to return a product purchased from Partsworld-UK then you have 60 working days to do so.
Please use the eBay returns system.
The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
The Buyer is responsible for the return postage costs. We would suggest using a tracked service as proof of posting is not proof of delivery. We cannot accept any responsibility for returned items lost or damaged in transit.
Return postage & packaging charges are non refundable
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
Partsworld-UK
Stoneacre service centre
Brimington Road North
Chesterfield
Derbyshire
S419AJ
