Taxes and duties on merchandise sent to the European Union countries: if the addressee lives in one of the European Union countries, the parcel will be delivered to the address specified during completing the order with no additional duties and taxes to be paid (in this case, Delivery Duty Paid formula is applicable).
Taxes and duties on merchandise sent to the countries outside the European Union: in this case, Delivery Duty Unpaid formula is applicable, which means that a delivery man together with the parcel can provide a separate invoice for customs taxes and duties envisaged by the customs legislation of the country the addressee lives in.
Delivery to the European Union countries: from 3 to 8 business days depending on the country location. The parcel is shipped by Italian post “Poste Italiane”, delivery method is quick delivery “Quick Pack Europe”.
Delivery to other countries (outside the European Union): the parcel is sent with EMS courier (Post/Poste Italiane); delivery time between 5 and 15 business days depending on . the country location and customs clearance time.
Delivery price is calculated on the basis of the parcel weight and size. Before order confirmation, the system will automatically calculate delivery price and provide the customer with the total amount to be paid including both merchandise and delivery prices.
The seller in no way is responsible for delay in goods delivery or in case the customer defers payment.
When receiving the merchandise, it’s advisable for the customer to check:
- the package and contents integrity, as well as to check whether the package has been damaged or not while in shipment.
- if the external package of the parcel is damaged we recommend that the customer write a phrase “the goods accepted only provided that the addressee can inspect the contents for damages” .
when signing the consignment document given by the courier to the recipient for signing. Otherwise, the customer can open the external package and check the goods in front of the courier.
In case the customer doesn’t inspect the goods in front of the courier or doesn’t stipulate additional conditions for signing after receiving the parcel with external damages, the shipper/courier accept no subsequent complaints from either the seller or the buyer.
PARCEL TRACKING: After the parcel has been sent, the buyer receives the code for tracking the parcel via Internet (tacking code) to the e-mail address stipulated upon registration. The seller also recommends checking the mail box regularly, because if the courier doesn’t find the addressee at home when delivering the parcel, he will leave a postal notice in the mail box.
Merchandise return
MERCHANDISE RETURN RULES
The required conditions for merchandise return (stipulated in the Italian law D.L. 206/2005) are as follows:
- The law is applicable only in case the customer is an individual person purchasing merchandise for personal use and not for subsequent commercial operations.
- The merchandise that is subject to return must be absolutely new with no signs of usage.
- All the sealed original labels must be present on the merchandise.
- The item must returned in its original packaging protected by another casing suitable to avoid any alteration of the original packaging during transport; all accessories must be present and there must no signs of wear or damage.
- The merchandise must be returned in the original packing; the packing must be in good condition and undamaged; when being returned, the goods’ package should prevent it from being damaged during shipment. When the seller gets the merchandise back, it should conform to the above-stated conditions and the packing should be undamaged.
- The buyer has the right to reject the goods and send them back within 14 days of the parcel receipt.
Discounted goods
Money refund is not applicable for the discounted goods with the discount rate exceeding or amounting to 40% of the initial price. There are 2 possible options in this case: 1 – exchange for another merchandise; 2 – the buyer can use the spent amount to purchase another merchandise in our shop within any time period.
Important! Due to the problems and bureaucratical difficulties at the Italian customs related to parcels importing, only the following groups of customers have the right to return the goods:
- The customers living in the European Union countries.
If the country of the customer’s residence is located outside the European Union, he has the right to return the goods only in case a NEW UNUSED ITEM have serious defects that prevent the buyer from using this merchandise. In any case, all the goods undergo strict control for defects before being shipped to the customer.
If all the conditions of merchandise return have been observed, that customer gets money refund except for postal charges.
The merchandise return procedure:
- If the customer wants to return the goods, he should send a request to the e-mail address info@airfashion.it, providing the order number and the article code.
We will answer the customer’s request as promptly as possible confirming of declining return if the above-stated rules haven’t been observed.
The customer can send the goods to the seller within 5 business days from the date of receiving the written confirmation.
IMPORTANT:
Return requests will not be accepted if the customer has fail to conform to all the conditions stipulated on this page.
