Terms of Sale
When you buy from us you are agreeing that:
We only accept orders when we've checked them.
Sometimes we reject orders. We charge you when we dispatch your goods. We charge interest on late payments. We pass on sales tax and any increases in sales tax. We're not responsible for delays outside our control. Goods can vary slightly from their pictures or descriptions. You may have a legal right to change your mind within a certain period of time. We can change goods and these terms.
We can suspend supply (and you have rights if we do). We can withdraw goods or events. We can end our contract with you. We don't compensate you for all losses caused by us. We use your personal data as set out in our Privacy Policy. Resolving disputes with us.
Other important terms apply to our contract.
We only accept orders when we've checked them
Sometimes we reject orders
Sometimes we reject orders, for example, because the goods are unexpectedly out of stock, because you are located outside our delivery areas or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We pass on sales tax and any increases in sales tax
We charge VAT or any equivalent foreign sales tax at the rate of the shipping country. If the rate of VAT or other sales tax changes between your order date and the date we supply the product, we adjust the rate that you pay, unless you have already paid in full before the change in the rate takes effect.
We're not responsible for delays outside our control
If our supply of your goods is delayed by an event outside our control, such as problems with shipping or delays with the labels, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us at enquiries@roughtrade.com to end the contract and receive a refund for any goods you have paid for in advance, but not received (possibly less reasonable costs we have already incurred, for example for limited or special releases).
Goods can vary slightly from their pictures or descriptions
The packaging and description of your goods may be slightly different from that shown on our website or in our marketing.
If you bought online, you may have a legal right to change your mind within a certain period of time.
For goods bought online or by mail order, you may have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. You must pay the costs of return though
If you change your mind about your order or booking you must let us know no later than 14 days after: the day we deliver your goods.
If the goods are split into several deliveries over different days, the period runs from the day after the last delivery the day we confirm we have accepted your order.
We don't refund any extra you have paid for express delivery or delivery at a particular time.
If you handle the goods in a way which would not be acceptable in-store, we reduce your refund in order to compensate us for its reduced value. For example, we reduce your refund if the condition of the goods is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the goods, no refund may be due.
