* CUSTOMER NOTICE TERMS OF SALE *
***TERMS OF SALE ****
ALL ITEMS HANDMADE AND MADE TO ORDER 3D PRINTED ITEMS ARE MADE TO ORDER NO RETURNS ON HANDMADE ITEMS OR MADE TO ORDER ITEMS - Should you experience any issues with your order please contact me - Personalised Designs Required are discussed and confirmed BEFORE all orders are made
NO ITEM IS THE SAME and the image listed is a representation of what you will receive and the finished product will depend on the finish you have purchased ( Polished on Jewellery - Unpolished on scented Charms as the fragrance oil will NOT penetrate the wood's pores if the item is polished.
PLEASE NOTE I try and get all our items sent out by the NEXT WORKING DAY but at CERTAIN TIMES IN THE YEAR there may be A DAY OR TWO DELAY as I have an influx of orders at peak season and as EVERYTHING is HANDMADE AND MADE TO TO ORDER PERSONALISED GIFTS unless otherwise stated on the listing . So please be aware that some days I am unable to Hand make orders on the same day of purchase as some items can take a FEW HOURS to DESIGN and HAND MAKE. Should your order be urgent please contact me upon purchase to let me know.
If your Not Happy with these TERMS OF SALE please feel free to contact me and i will be HAPPY to HELP
**** POSTAGE SERVICES *****
FREE TRACKED SIGNED FOR DELIVERY - SENT VIA ROYAL MAIL TRACKED SIGNED FOR DELIVERY ON ALL ORDERS
**** WE WILL NOT USE HERMES / EVRI OR YODEL TO SEND OUR ITEMS - ALL ITEMS SENT VIA SECURE AND RELIABLE ROYAL MAIL POSTAL SERVICES
FOR ** PERSONALISED ** ORDERS PLEASE CONTACT ME WITH YOUR REQUIRED ENGRAVING
ALL MADE TO ORDER 3D PRINTED ITEMS ARE MADE TO ORDER NO RETURNS ACCEPTED AS THEY TAKE HOURS TO PRODUCE
NO RETURNS ON HANDMADE ITEMS - Should you experience any issues with your order please contact me - Personalised Designs Required are discussed and confirmed BEFORE all orders are made
NO ITEM IS THE SAME and the image listed is a representation of what you will receive and the finished product will depend on the finish you have purchased ( Polished on Jewellery - Unpolished on scented Charms as the fragrance oil will NOT penetrate the wood's pores if the item is polished.
PLEASE READ TERMS OF SALE AT THE BOTTOM OF THE LISTING
NOTE !! RETURNS RESTOCKING FEE - For Handmade Engraved Wooden Jewellery / Key rings there will be a 20 % RESTOCKING FEE for work carried out on handmade items as
ALL ITEMS ARE HANDMADE AND MADE TO ORDER SO HOURS OF WORK IS CARRIED OUT TO MAKE YOUR ITEM , Fees are for work carried out along with the extra fees that have already been paid by the seller on the return of UNWANTED HANDMADE GOODS
THERE IS A NO RETURN POLICY ON LIVE PLANTS AS PER TERMS OF SALE PLEASE SEE TERMS AND CONDITIONS BY PROCEEDING YOU AGREE TO NO RETURNS POLICY !
PLEASE NOTE THESE ARE CUSTOM MADE TO ORDER
AND DUE TO HEALTH AND SAFETY WE CANNOT ACCEPT RETURNS ON SOCKS THAT HAVE BEEN WORN
PLEASE CONTACT US FIRST TO INFORM US OF THIS SO WE CAN ACCOUNT FOR THIS BY MAKING BIGGER SOCKS AS WE CANNOT ACCEPT RETURNS ON SOCKS THAT HAVE BEEN TRIED ON DUE TO HEALTH AND SAFETY ISSUE'S.
ALL OUR DIGITAL ITEMS ARE TESTED BEFORE DISPATCH AND ATTACHED WITH A SIGNED AND DATED TESTED STICKER OVER THE SEAL OF THE ITEMS PACKAGING. PHOTOGRAPHS OF ALL OUR ITEMS ARE TAKEN UPON DISPATCH AND LOGGED UNTIL ORDER IS COMPLETE AND FEEDBACK LEFT .BECAUSE OF PIRACY AND DIGITAL THEFT OF OUR DIGITAL GOODS WHERE BUYERS ARE TRYING TO RETURN ITEMS AFTER THEY HAVE TAKEN COPIES OF AND USED DIGITAL CONTENT. YOU DO NOT BUY A MUSIC CD FROM A STORE AND TAKE IT BACK AFTER YOU HAVE COPIED IT DO YOU ! SO NO RETURNS ACCEPTED ON DIGITAL GOODS. ANY DAMAGES TO ITEMS BY THE HANDS OF THE POSTAL SERVICE ITEMS WILL BE REPLACED ONCE PROOF OF DAMAGE HAS BEEN GIVEN BY MEANS OF PROVIDING PHOTOS.
BY CLICKING "BUY IT NOW " YOU ARE CONFIRMING THAT YOU ARE AWARE OF THE PLANT/ITEM YOU HAVE ORDERED AND HOW TO CARE FOR THE PLANT/ITEM. WE HAVE A NO RETURNS POLICY ON PLANTS DUE TO THE EXTRA STRESS IT WOULD CAUSE THE PLANTS BEING IN THE COURIER SERVICE TWICE SO BY CLICKING "BUY IT NOW" YOU ARE AWARE OF OUR PLANT TERMS OF SALE AND ARE AWARE THAT WE DO NOT ACCEPT RETURNS ON PLANTS. WE DO NOT CHARGE FOR POSTAGE AND OFFER THIS A FREE SERVICE IN THE UK, OCCASIONALLY DAMAGES CAN HAPPEN DURING THE TRANSPORTATION PROCESS OF YOUR PLANTS AND ANY DAMAGES ONCE THE PLANTS ARE IN THE COURIERS CARE ARE BEYOND OUR CONTROL, SHOULD YOUR PARCEL ARRIVE DAMAGED IT IS ADVISABLE TO REPORT THE DAMAGE TO THE COURIER AS PLANTS ARE NOT INSURED BY THE COURIER BUT SHOULD THE EXTERNAL PACKAGING ARRIVE DAMAGED YOU MUST REPORT THIS STRAIGHT AWAY ALONG WITH PHOTOGRAPHIC EVIDENCE OF DAMAGE TO THE PACKAGING SO THAT WE CAN REPORT THE DAMAGES TO THE COURIER. ALL OUR PLANTS ARE WELL WRAPPED IN MANY LAYERS TO PROTECT THEM DURING TRANSPORTATION SO REST ASSURED THAT YOUR PLANTS WILL GET TO YOU IN ONE PEACE. ANY DAMAGE MUST BE REPORTED WITHIN ON DAY OF RECEIPT OF GOODS ALONG WITH EVIDENCE OF DAMAGES OF PLANTS IN ACTUAL PACKAGING. WE CANNOT ACCEPT PHOTOS OF PLANTS THAT HAVE BEEN REMOVED FROM THEIR PACKAGING AS THIS IS NOT AN ACCURATE PHOTO OF PLANTS DAMAGE UPON ARRIVAL. ONCE YOU HAVE PROVIDED INFORMATION MAY SEND REPLACEMENTS AT OUR OWN DISCRETION OF WHICH WE WILL ONLY DO ONCE DUE TO THE ABUSE OF THIS SERVICE. WE CANNOT BE HELD RESPONSIBLE FOR CUSTOMERS CARE OF THE PLANTS AS ALL OUR PLANTS ARE CHECKED AND IN FULL HEALTHY CONDITION WHEN THEY LEAVE FOR THE COURIER, TIME DATE STAMPED PHOTOS OF YOUR ORDER ALONG WITH YOUR TRACKING IDENTIFICATION ARE STORED UNTIL THE PLANTS ARE DELIVERED SO ANY QUERIES ON CONDITION ON PLANTS PRE DELIVERY CAN BE SHOWN. FOR CANCELLATIONS ON PRE ORDER DELIVERY PLANTS THERE WILL BE AN ADMINISTRATION FEE OF £5 WE HAVE HAD TO RESORT TO THIS MEASURE DUE TO INCREASED TIME WASTERS NOT READING THE CLEAR LISTING DESCRIPTIONS ON FOR PRE ORDER PLANTS.ONCE ORDERED THERE IS AN ADMINISTRATION PROCESS AND YOUR PLANTS ARE BOOKED AND LABELED UP FOR YOUR PERSONAL ORDER ALONG WITH SHIPMENT SCHEDULE. THIS PROCESS ALONG WITH ANY CANCELLATION COSTS TIME AND MONEY SO UNFORTUNATELY WE HAVE HAD TO RESORT TO THIS MEASURE . SO BUY CLICKING BUY IT NOW YOU ARE CONFIRMING THAT YOU HAVE READ AND UNDERSTOOD THE LISTING THE PLANT YOU ARE PURCHASING AND THE FULL TERMS AND CONDITIONS OF THE SALE .
