Product Description
We will try to ensure that all details on the site are accurate and we aim to keep the website as up-to-date as possible.
Prices
All prices are subject to change without prior notice.
All prices are displayed inclusive of VAT and are payable in British pounds sterling.
Orders and Delivery
Most of our orders are advertised with free postage. These orders will be sent by 1st Class Royal Mail, or if large or deemed to be of high value, they will be sent by Parcelforce 24. Information about both of these services can be found on their respective websites.
Delivery shall be made to the address specified by you at the time of ordering. Please note that when the product is with the courier we have no control over the package - it is in their hands to deliver within the timescales they offer.
If the goods are ordered for a specific date, we recommend ordering well in advance to avoid any disappointment.
During the Christmas period we are very busy, so it may take longer for the items to be sent from our warehouse. However, we take pride in all of our orders, and if ordered before the cut-off date,
we will ensure the item gets sent.
Payment
Payment may be made by any of the methods indicated during checkout, Goods will not be shipped untill full payment has been received.
Payment is automatically authorised online and your credit/debit card will be charged when the order is accepted.
If we take a card payment over the phone, the details will be entered directly into the card machine, no record of your details will be kept.
For pre-order items, your credit/debit card will be charged at the time when your order is placed. You product will be dispatched as soon as it is available.
Damaged or Defective Goods
If, in the unlikely event that your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible, and in any event no later than 7 days after discovery. Failure to do so will deem that you have accepted the goods. The goods must be unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained.
The goods or parts thereof should be returned to us their original packaging together with supporting documentation, giving the invoice number and the nature of the defect or shortage. For information on our returns policy please see our returns page or contact customer support.
If for any reason a replacement is not available for a damaged or defective item, we will refund the value of the returned goods by the original payment method.
Cancellation by us
We reserve the right to cancel the order if:
- We cannot obtain payment;
- We have insufficient stock to deliver the goods you have ordered;
- We do not or cannot deliver to your area or country;
- A product, price or description fault has been identified.
If we do cancel your order we will notify you by email and refund all costs as soon as possible.
Your Statutory Rights are not affected by these Conditions
Customs
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
